No Hidden Fees for Refund or Exchange

-No Restocking fees on engraved rings
-No Restocking fees on satin finished or wire finished rings. 
-Absolute free ground shipping to our customers for new or exchanged order. No hidden shipping charges for refund order.
 
Return Policy

If you are not fully satisfied with your purchase, you may return the purchase within 30 days of the original shipping date for an exchange or refund.

NOTE: merchandise must be returned to us as instructed. We cannot accept merchandise that has been altered or damaged in any way. Engraved rings and Satin finished rings can be exchanged or refunded without restocking fee. Please follow our return procedures:

-Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by logging in your account. 

- After logging in, click "view order history" and select your order that you want to return.

- Scroll down to the bottom and click "click to print return/exchange instruction" button and follow the instructions.

- The RMA number must be written on your original invoice as well as outside package or envelop. Any returned items that are not accompanied by an official RMA number will not be accepted.

- The product must be in new and unused condition with all original packaging materials.

- Package all merchandise in the original containers it was shipped in.

- Insure the package for the full amount of the purchase price and ship it to us via a trackable carrier such as UPS or Federal Express. Please send package to:

IWB
Return Dept
RMA NUMBER (please write your RMA Number)
100 Jersey Ave D 3FL
New Brunswick, NJ 08901

A refund or exchange will be proceesed upon the inspection. Shipping charges and customization charges are non-refundable.