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FAQ
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Current Shopper: Guest
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Here at I Wedding Band, we know that you may have many questions regarding our products, service and policies. For your convenience, we have compiled a list of frequently asked questions. The questions are grouped into the following categories:
* Ordering Info
* Shipping Info
* Product Info
* Sizing Info
* Return & Exchange Info
If you do not see the answer to your question here, please feel free to contact customer service and we will get back to you within 1 business day.
ORDERING INFO
When will I receive my order?
When you select an item and go to the product details page, select the ring size. After you select the size, the estimated ship out date will automatically be updated below the prices. During the checkout process, you may select free ground shipping which may take upto 5 business days for delivery. We also offer next day shipping for $19.50 or 2nd day shipping for $13.50.
Please note that orders are not processed on weekends or holidays. If you placed your order on Friday, Saturday or Sunday, it will begin processing on Monday. If you placed your order on a holiday, it will begin processing the first business day after the holiday. [back to top]
What are my payment options?
We accept VISA, MasterCard, American Express, and Discover. We also accept Money Orders and Cashier’s checks. I Wedding Band does not accept any personal checks. To send the money order or cashier’s check for your order, you must print out the fax form and mail it together with the money order or cashier’s check to:
I Wedding Band
100 Jersey Avenue
Building D, Third Floor
New Brunswick, NJ 08901 [back to top]
What is the status of my order? How can I track my order?
You can check the status of your order by logging in to your account from our website. You will need to enter your email address and password to log in. From there you can see your order history and the status of your order.
If you do not know your log in information, please email or call us and a customer service representative will provide you with the status for your order.
All information is updated daily. Once the order is shipped, the status will be updated accordingly and you will receive the tracking information for your order by email. [back to top]
If I send my package as a gift, will the recipient receive the invoice?
Yes. If you do not wish to have the invoice sent with the package, please email or call to speak with a customer service representative and your request will be added to your order. [back to top]
What is your privacy policy?
I Wedding Band has a strict confidentiality policy regarding customer information. We never share your information or email addresses with any third parties. All information we receive from you is used only for purposes of order verification, fraud prevention and internal marketing purposes. [back to top]
SHIPPING INFO
Do you process international orders?
No, we do not process international orders at this time. [back to top]
What are your shipping fees?
We offer free ground shipping on all orders. Ground shipping may take upto 5 business days from the date it is shipped from our headquarters, depending on where the order is being shipped to. We also offer second day delivery for an additional charge of $15.90 and next day shipping for an additional $19.90.
Please note that orders being shipped to PO Boxes, military addresses, Alaska or Hawaii may take additional processing and shipping time and are shipped only through USPS.
You will receive an email with your tracking number once your order has shipped. [back to top]
Do you ship to PO Boxes or APO/FPO addresses?
Yes. We ship to PO Boxes and APO/FPO addresses via USPS. Please allow an extra 2-3 days for processing before shipping. [back to top]
PRODUCT INFO
Do you offer custom rings?
No, at this time we do not offer any customized products. [back to top]
Why are your prices so cheap?
We can offer drastically discounted prices because we are strictly an online business and have greatly reduced overhead costs. We are able to pass on these huge savings to our valued customers. [back to top]
Are your rings hollow?
No. All of the rings and bands featured on the I Wedding Band website are made of solid gold, platinum, palladium or titanium and are stamped with either 10K, 14K, 18K, PLATINUM, .585 PT .415 CoCu, PALLADIUM or TITANIUM, as per industry standard to indicate the purity of the metal. All I Wedding Band products also come with a Certificate of Authenticity certifying that all our products meet or exceed industry standards for quality and metal purity. [back to top]
What does 10K mean? 14K? 18K?
Since ancient times, gold is measured in units called "karats." 24K gold is considered pure gold.
10K gold contains 10 parts gold and 14 parts alloy or 41.67% gold.
14K gold contains 14 parts gold and 10 parts alloy or 58.33% gold.
18K gold contains 18 parts gold and 6 parts alloy of 75% gold. [back to top]
What does PLAT mean?
PLAT is the mark on platinum jewelry that indicates that the piece is made of at least 95% pure platinum (5% of other base alloy metals).
I Wedding Band also offers a new kind of platinum called 14k platinum. These rings are made of 58.5% platinum and 41.5% cobalt and copper alloy. This allows for a naturally white metal platinum ring at a very affordable price. [back to top]
I am allergic to nickel. Do your rings have nickel in them?
Since gold is a naturally yellow metal, alloys are added to make to make it less yellow. It is then rhodium plated to create a crisp white finish. The alloys used in our white gold include nickel. Many people have nickel sensitivities and allergies. If you have a nickel allergy, we suggest you buy yellow gold (which has no nickel content) or select an alternative metal such as palladium, 14k platinum or 950 platinum. [back to top]
SIZING INFO
What if I ordered the wrong size?
We offer a 30 day refund and exchange policy for all items purchased from I Wedding Band. The item for exchange must be postmarked within 30 days of the date the item was shipped from our headquarters and must be accompanied by a Return Merchandise Authorization (RMA) form.
Please be sure to completely fill out the RMA form with all information including the size that you would like to exchange the ring for. If special instructions are not specified, then the new rings will have the same special options (such as engraving and surface finish) as the original order. [back to top]
How do I know what size to order?
If you do not know your size, we can mail you a complimentary ring sizer. Simply contact customer service with your mailing address to request a ring sizer. If you need additional assistance, call us during our normal business hours at 1-800-576-8353 to speak with a representative.
Alternately, you may choose to go to a jeweler to have your finger sized. Please do note however, that different jewelers use different tools for measuring ring sizes. You should go to at least 3 different jewelers to get a better idea of your ring size. [back to top]
I had my finger sized by a local jeweler but the ring I received does not fit.
Different jewelers use different tools to measure rings. Just like when you buy clothing, a size 8 with one brand may fit but a size 8 with another brand may not. At I Wedding Band, we know that the only way to determine if a ring fits is to actually try it on. This is why we offer a generous 30 day money back guarantee. If a ring does not fit, you have 30 days from the date the ring is shipped to exchange it for the correct size. [back to top]
RETURN & EXCHANGE INFO
Where do I send my ring for refund or exchange?
Send the ring you want to return or exchange with the completed Return Merchandise Authorization (RMA) form to:
IWB – Return Dept.
RMA # _________________
100 Jersey Avenue
Building D, Third Floor
New Brunswick, NJ 08901
Make sure that the merchandise sent for return or exchange is postmarked within 30 days from the date the order was shipped from our headquarters. Please also be sure to insure the item for the full amount of the purchase price and send it through a trackable carrier such as FedEx or UPS. Please also write your RMA number on the outside of the package.
Please note that rings sent back without the proper RMA form may be deemed ineligible for refund or exchange. [back to top]
When will my credit card be refunded?
Please allow 3 - 4 weeks for I Wedding Band to issue the refund to your credit card. Please check with your bank for how long it takes for the refunded amount to show as a credit on your statement. [back to top]
How long does it take to process my exchange?
Please allow 7 - 10 business days before shipping out the new ring to process your exchange. [back to top]
What happens if I don’t like the ring I ordered?
I Wedding Band offers a 30 day refund and exchange policy on all merchandise purchased from us. We want you to be completely satisfied with your purchase; please let us know if you have a specific request by contacting customer service . To see full details regarding our 30 Day Risk-Free Guarantee, please click on the link below:
http://iweddingband.com/moneyback.aspx [back to top]
Will I get a refund if my ring is engraved or has a satin finish?
Yes, you may receive a full refund on engraved rings and rings with a special surface finish. Exchange items will receive a full credit. We do not charge any restocking fees for engraved or surface finished rings. Please remember that rings sent in for refund or exchange must be in new and unused condition and may only be engraved and finished by I Wedding Band. Rings that have been engraved or finished by anyone other than I Wedding Band are not eligible for refund or exchange. [back to top]
What is your refund policy?
We offer a 30 day refund and exchange policy on all items purchased from I Wedding Band. Items sent for return or exchange should be in new and unused condition and will be examined by our Quality Assurance department. Refunds may take 3-4 weeks to process; exchanges may take 7-10 business days to process before the ring is shipped out. I Wedding Band reserves the right to refuse refunds or exchanges on items that have been used or damaged in any way. [back to top]
What happens if my package is lost?
All of our orders are insured and shipped with Fed Ex, UPS or USPS. Once a package has been shipped an automatic email is sent to the customer from Fed Ex, UPS or USPS with the tracking number. Please contact us immediately if you have not received your package by the scheduled delivery date. A customer service representative will help you to initiate an investigation and work with you to get you the ring you ordered as soon as possible. [back to top]
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