FAQ Current Shopper: Guest


Here at I Wedding Band, we know that you may have many questions regarding our products, services and policies. For your convenience, we have compiled list of frequently asked questions. The questions are grouped into the following categories:

* Ordering Info

* Shipping Info

* Product Info

* Sizing Info

* Return & Exchange Info 
If you do not see the answer to your question here, please feel free to contact customer service and we will get back to you within 1 business day.

ORDERING INFO


When will I receive my order?

Upon selecting an item, under the product details there is an option to select your ring size. Once the ring size is selected, the estimated ship out date will automatically update below the prices. While some orders may ship out on the next business day, most orders will have a processing time of a few days. Our rings are made to order and we will only ship out rings that have been inspected thoroughly and have met our quality guidelines. 

i Wedding Band provides free ground shipping to all of our customers; however we do have shipping upgrades for additional fees (Next-day shipping is $26.90, and 3-day shipping is $5.95). Please be aware that you are only paying for the shipping method, we may need a day or two to process your order so please be mindful of the estimated ship out date.
 
Please note: Orders are not processed on weekends or holidays. Therefore, if you have placed your order on a Friday, Saturday or Sunday, your order will be processed on Monday. If you have placed your order on a holiday, it will be processed the next business day.  [back to top] 

What are my payment options?

i Wedding Band accepts VISA, MasterCard, American Express, and Discover cards.
 
Please note: If there are any special circumstances or questions about payment options, you may send us an email at service@iweddingband.com, or call us at 1-800-576-8353, 9:30AM-4:30PM EST, Mon-Fri. and customer service representative will be able to assist you based on your situation.  [back to top] 

When will I be charged?

At the time you place your order, the total amount will be authorized and held by your financial institution. An authorization confirms the card holder's ability to pay, ensuring that the account is in good standing with sufficient funds to complete the purchase. Therefore, you will see a pending charge on your account. However, please note that your account will not be charged/billed and money will not be taken from your account until your order ships.

Once we have your order ready to be shipped out, we will then capture the total amount from the card. It is in this process that your credit card will be charged and the money will leave your account. Typically, the money will leave your account and you will receive tracking information for your package on the same day.

If you have any questions about this process,  you may send us an email at service@iweddingband.com, or call us at 1-800-576-8353, 9:30AM-4:30PM EST, Mon-Fri.[back to top] 

What is the status of my order? How can I track my order?

You can check the status of your order by logging in to your account from our website. You will need to enter your email address and password to log in. From there you can see your order history and the status of your order.
 
If you do not know your log in information, please email or call us and a customer service representative will be able to give you an update on your order.
 
All information is updated daily. Once the order is shipped, the status will be updated accordingly and you will receive a confirmation email with the tracking number for your order.  [back to top] 


If I send my package as a gift, will the recipient receive the invoice?

All of our packages contain a copy of the original invoice with a return form. If your purchase happens to be a gift and you would not like them to have a copy of the invoice, please send us an email or give us a call.  If you choose not to receive the invoice in your package in case of a gift or for whatever the reason, we can go ahead and send you a copy directly to your email so you still have a copy.  [back to top] 

What is your privacy policy?

At i Wedding Band, we protect your personal information.  i Wedding Band owns information collected on this site and will never sell or rent this information. We will not share it in ways different from what is described in this statement unless you authorize us to do so.

Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of i Wedding Band to send information to customers about orders, to fulfill orders, to process and collect payments, and to contact customers about orders when necessary. 
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SHIPPING INFO


Do you process international orders?

Unfortunately, at this time we do not ship internationally.  However, if you have a verified shipping address in the United States, we can go ahead and ship it to you there. [back to top]

What are your shipping fees?

i Wedding Band offers free ground shipping on all of our orders. Ground shipping may take up to 5 business days from the date it is shipped from our headquarters in New Jersey. We offer expedited shipping options for an additional charge: next day shipping for an additional $26.90, and 3-day shipping for an additional $5.95

Please note: Orders being shipped to PO Boxes, military addresses, Alaska or Hawaii may need additional time to process and ship, and they will be shipped through USPS.
 
You will receive a confirmation email with your tracking number once your order has shipped.  [back to top] 

Do you ship to PO Boxes or APO/FPO addresses?

Yes. We ship to PO Boxes and APO/FPO addresses via USPS. Please allow an extra 2-3 days for processing before shipping.  [back to top]

PRODUCT INFO


Do you offer custom rings?

At this time we do not offer any customized products.  [back to top]

Why are your prices so cheap?

We can dramatically lower our prices because we get our products directly from manufacturers and we save on overhead and operating costs by offering our products and services exclusively through our website.   [back to top]

Are your rings hollow?

No, our rings are not hollow. All of the rings featured on the i Wedding Band website are made of solid gold, platinum, palladium or titanium.  All are stamped accordingly as per industry standard to indicate the purity of the metal. All of our products also come with a certificate of authenticity certifying that all of our products meet or exceed industry standards for quality and metal purity.   [back to top] 

What does 10K mean? 14K? 18K?

Gold is measured in units called "karats."
24K gold is considered pure gold.
10K gold contains 10 parts gold and 14 parts alloy or otherwise considered 41.67% gold.
14K gold contains 14 parts gold and 10 parts alloy or otherwise considered 58.33% gold.
18K gold contains 18 parts gold and 6 parts alloy or otherwise considered 75% gold.  [back to top] 

What does PLAT mean?

PLAT refers to the mark on platinum jewelry that indicates that the piece is made of at least 95% pure platinum (5% of other base alloy metals). [back to top] 

I am allergic to nickel. Do your rings have nickel in them?

Since gold is a naturally yellow metal, alloys are added to make it appear less yellow. It is also rhodium plated to create a crisp white finish. The alloys used in our white golds include nickels. Many people have nickel sensitivities and allergies. If you have a nickel allergy, we suggest you buy yellow gold (which has no nickel content) or select an alternative metal such as palladium or platinum.  [back to top] 

SIZING INFO


What if I ordered the wrong size?

We offer a 30 day return and exchange policy for all items purchased from i Wedding Band. The item for exchange must be postmarked within 30 days of the date the item was shipped from our headquarters and must be accompanied with the original invoice. 
 
Please be sure to fill out the return form completely which is located below the invoice with all the information. In this case, the size that you would like to exchange the ring for. If special instructions are not specified, then the new rings will have the same special options (such as engraving and surface finish) as per the original order.   [back to top] 

How do I know what size to order?

Unfortunately, there is no universal ring sizer. Therefore, different jewelers will size the same ring differently. We suggest requesting a complimentary ring sizer (based on a 2mm ring) from our website. This will be the most accurate reading we can provide.

However, if you do not have the time to wait for the ring sizer in the mail, we suggest going to at least 2-3 different jewelers to get a more accurate reading.

Please note: If you are purchasing a wider band (6.0 mm or higher), you may want to size up 0.25 or 0.50. Wider bands tend to fit more snugly and customers usually need to size up as a result.

I had my finger sized by a local jeweler but the ring I received does not fit.

Different jewelers use different tools to measure rings because there is no one universal ring sizing tool. Similar to when you buy clothing, a size 8 with one brand may fit differently from a size 8 with another brand.

Here at i Wedding Band, we understand that the only way to determine if a ring fits is to actually try it on. This is why we offer a generous 30 day money back guarantee. If a ring does not fit, you have 30 days to exchange it for the proper size or to return it for a refund.  
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RETURN & EXCHANGE INFO


How do I request a prepaid return label? 

You can request a prepaid FedEx return label by visiting  www.iweddingband.com/returns.aspx .

If you have any questions or qualms about this process, please feel free to contact our customer service department and we will help you through this process.   [back to top] 

When will my credit card be refunded?

We aim to process refunds regularly. However with large volume of returns and exchanges we receive, it is easy to be backed up. Usually, it will not take more than 3-4 business days to process the refund once we receive your return package.

Once your refund has been processed, please allow 5-7 business days for it to show up on your credit card statement or bank. Each bank or credit card company has different policies regarding how refunds are entered during the billing cycle. Please note that this time may take longer, even up to one billing cycle, depending on your bank or credit card institution. Please contact your bank directly for how long it will take for the refunded amount to show as a credit on your statement.  [back to top] 

How long does it take to process my exchange?

We aim to process exchanges regularly. However with large volumes of the returns and exchanges we receive, it is easy to be backed up. Usually, it will not take more than 3-4 business days to process the exchange once we receive your return package.

Once your exchange is processed, you will receive an email with a new order invoice for the new exchange ring(s). We treat the exchange as a new order and therefore, there will be a processing time for us to ship out the new ring. We will most likely order and make a new ring for you. While some exchanges and orders can be shipped out on the next business day, many orders may have a slightly longer processing time of a few days. All of our rings are made to order and we will only ship out rings that have been inspected thoroughly and have met our quality guidelines. You will be able to see the estimated ship out date and estimated delivery date on the new order invoice.  
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What happens if I don’t like the ring I ordered?

i Wedding Band offers a 30 day refund and exchange policy on all merchandise purchased from us. We want you to be completely satisfied with your purchase; please let us know if you have a specific request by contacting customer service .

To see full details regarding our 30 Day Risk-Free Guarantee, please click on the link below:

Will I get a refund if my ring is engraved or has a satin finish?

Yes, you may receive a full refund on engraved rings and rings with a special surface finish. Exchange items will receive a full credit. We do not charge any restocking fees for engraved or surface finished rings as long as you are within our 30 day refund/exchange policy. Please remember that rings sent in for a refund or an exchange must be in new and unused condition and may only be engraved and finished by i Wedding Band. Rings that have been engraved or finished by another party are not eligible for refund or exchange.  [back to top]

What is your refund policy?

We offer a 30 day refund and exchange policy on all items purchased from i Wedding Band. Items sent for return or exchange should be in new and unused condition and will be examined by our quality assurance department. Refunds may take 3-4 weeks to process and exchanges may take 7-10 business days to process before the ring is shipped out. i Wedding Band reserves the right to refuse refunds or exchanges on items that have been used or damaged in any way. [back to top]

What happens if my package is lost?

All of our orders are insured and shipped out by FedEx or USPS. Once a package has been shipped, an automatic email is sent to the customer from FedEx or USPS with the tracking number.
Please contact us immediately if you have not received your package by the scheduled delivery date. A customer service representative will help you to initiate an investigation and will work with you to get you the ring you ordered as soon as possible. 
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